INFRASTRUCTURE MANAGEMENT

NetCom’s TruManage portfolio of managed services offerings provide customers with an assurance that their IT Infrastructure Management systems run optimally and efficiently. Instead of having to train and maintain expensive technical staff, customers can tap into the pool of highly-trained technical resources available 24x7 staffed by NetCom. The range of services provided include applying patches and service packs, creation and assignment of service requests, notification and escalation of alerts for equipment/application malfunction, network and system availability and performance monitoring, trending for both real time and historical data and near-real-time inventory of all connected assets in the enterprise.

Customers of TruManage IT Infrastructure Management gain the following benefits:

• Freed from intricacies of management tools

• Take advantage of NetCom expertise and industry best practices

• Focus limited IT resources on core business activities and core infrastructure management

• Rationalize IT staffing costs

• Optimize IT asset utilization

• Facilitate service delivery

• Reduce the total cost of IT operations